Terms and Conditions

These terms set out the rules that govern your use of BetPrimeiro and the relationship between us and our users. They explain account responsibilities, eligibility, acceptable behaviour, promotions, deposits and withdrawals, how disputes are handled and how we may update these terms. By using our site you accept these terms and any documents they refer to.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must notify us immediately of any unauthorised use or security breach. We may ask you to change your password or temporarily suspend access while we investigate unusual activity.

Verification

We may require identity and address checks before allowing certain activity, including withdrawals. Verification can include ID, proof of address and proof of payment method. Withdrawals may remain pending until checks are complete.

Account limits and closure

We may apply deposit, staking and withdrawal limits to protect customers and manage risk. You may also set your own limits via account settings where available. We may suspend or close accounts if we suspect abuse, fraud or a breach of these terms.

Eligibility requirements

You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher. Only one account is permitted per person. Individuals from jurisdictions where online gambling is unlawful, or where we have chosen to restrict access, must not open an account. If we discover an account held in breach of these eligibility requirements, we may suspend play, void bets and withhold withdrawals until verification is complete.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes fraud, use of bots or automated tools, collusion, creating multiple accounts to gain an advantage, and attempting to avoid account restrictions. You must not use proxy or VPN services to hide your location when accessing restricted services.

General bonus and promotion rules

Promotions are subject to specific terms shown with each offer. General rules include one bonus per person unless stated, wagering requirements may apply, and maximum bet limits can apply while a bonus is active. We reserve the right to void bonuses and winnings where we suspect abusive behaviour, bonus manipulation or violation of promotion rules.

Deposits and withdrawals

We accept a range of payment methods. Minimum and maximum transaction values, processing times and fees depend on the chosen method and will be displayed at deposit or withdrawal. Withdrawals are subject to verification and security checks and may be delayed while checks are completed. We may also apply hold periods, limits or require the use of the same payment method for withdrawals as was used for deposits.

Dispute resolution

If you have a complaint please contact our support team at [email protected] and provide full details. We will investigate and respond in line with our internal complaints procedure. If you remain dissatisfied we will advise on any available independent dispute resolution options.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated via the site or by email where reasonably practicable. Continued use of the service after notification of changes constitutes acceptance of the updated terms.