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Privacy & Data Protection

This Privacy Policy explains how BetPrimeiro collects, uses and protects personal information when you access our website and services. We take user privacy seriously and set out the types of information we gather, why we need it, how we store and share it, and the choices available to you. If you have questions about this policy, please contact [email protected].

Types of data we collect

We collect a range of information necessary to provide and secure your account, complete transactions and comply with legal obligations. Data falls into three broad categories: personal data, technical data and transactional data.

Personal data

Personal data includes details you provide when registering or contacting us, such as your name, date of birth, email address, postal address and telephone number. We also record identity documents and verification information where required for account checks and to prevent fraud.

Technical data

Technical data covers information automatically collected from your device and browser, including IP address, device identifiers, browser type and version, operating system, language settings and pages visited. This data helps us maintain service performance and protect accounts.

Transactional data

Transactional data relates to deposits, withdrawals and other payment details, as well as activity logs showing interactions with our site and games or betting markets. We keep records of transaction amounts, currencies, timestamps and the payment method used.

How we use your information

  • To create and manage your account, carry out identity checks and process deposits and withdrawals.
  • To provide, maintain and improve the service, including security, fraud prevention and customer support.
  • To meet legal and regulatory obligations and to respond to lawful requests from authorities.
  • To send important account notifications and to communicate about changes to terms or this policy.

Data protection practices

We store personal information only as long as necessary for legitimate business, legal or regulatory purposes. We maintain technical and organisational measures designed to protect data against unauthorised access, loss or misuse. Access to personal information is restricted to authorised personnel and third parties under contract to assist with service delivery.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember preferences and analyse usage. Some cookies are essential for core features; others are used for analytics or to personalise content. You can manage cookie settings through your browser; blocking certain cookies may affect site functionality.

User rights

You have rights in relation to your personal information, including the right to access, correct or request deletion of data, and to object to certain processing where applicable. We will respond to verified requests in line with applicable law.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact [email protected]. We may need to verify your identity before actioning requests. Certain information may be retained where required for legal or regulatory reasons.

Information sharing and third parties

We may share personal information with service providers who assist with payments, identity verification, security, analytics and hosting. We may also disclose information to comply with legal obligations or to protect legal rights. Where third parties process data on our behalf, we require appropriate contractual protections.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the site or by direct notification. If you use services under the Bet Primeiro name, the same privacy commitments apply unless otherwise stated.