Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team via email, live chat or telephone for timely help; responses will be provided in English and other listed languages where available. The support centre handles verification queries, payment enquiries and safer-gambling requests; staff are authorised to escalate complex matters to the relevant team within the organisation to ensure a prompt and suitable outcome. Help pages and FAQs are available online.
| Department | Contact |
|---|---|
| Customer support | [email protected] — for account and technical help; expected response 24–48 hours |
| General enquiries | [email protected] — corporate, payments and verification enquiries |
| Affiliate enquiries | [email protected] — partner programme contacts |
| Phone | +44 20 7946 0832 — urgent line for verification |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
For detailed enquiries, account issues or requests requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username and up-to-date contact details so your case can be handled without unnecessary delay. Attach relevant files and specify any deadlines to help ensure a prompt response.
Most support enquiries are answered within one business day. Simple account or payment questions often receive a same‑day reply, while more complex cases — such as KYC checks, dispute investigations or payment tracing — may take longer depending on their nature and third‑party involvement. If a case requires extended handling, an estimated timeframe and next steps will be provided.
Please share feedback, suggestions or ideas to improve the website. Messages are reviewed carefully and used to improve the service and user experience. Include specific details—screenshots, page names or steps to reproduce an issue—to help the team investigate and act faster. All submissions are treated professionally and help shape future updates and site improvements.
