At BetPrimeiro we are committed to safer gambling and to helping customers keep play controlled and enjoyable. Player safety is central to how we operate: we provide practical tools, clear information and access to support so that people can set boundaries, recognise risks and take action if play becomes problematic.
We aim to protect vulnerable players by promoting clear account controls, fair terms and proactive monitoring. We require verification checks where appropriate, enforce age limits and investigate patterns of play that suggest harm. Personal data is handled in line with privacy obligations and only used to support safer gambling measures.
Bet Primeiro offers a range of tools to help customers manage activity and reduce risk. These include adjustable deposit and loss controls, session time reminders, temporary account breaks and formal self-exclusion. Tools are designed to be simple to set up from account settings or by contacting support.
Customers can set daily, weekly or monthly deposit limits to control spending. Limits can be reduced immediately; requests to increase a limit may be subject to a waiting period and additional verification. Setting a deposit limit prevents further deposits once the limit is reached.
Loss limits allow players to restrict net losses over chosen periods. These limits work alongside deposit controls and are intended to help keep losses within affordable levels. Changes that lower limits usually take effect straight away.
Session time reminders and enforced breaks are available to help manage play duration. Customers can set regular reminders, opt for short cooling-off periods or take longer account breaks if needed. During a break access to account activity for real‑money play is suspended.
Self-exclusion is a formal option for those who need a complete pause from gambling. Customers can self-exclude for a set period or indefinitely. During self-exclusion we will block access to betting services and, where appropriate, refuse marketing contact. To request removal after a self-exclusion period, a verification and waiting process applies.
If gambling is causing harm, seek help promptly. Free, confidential support is available from organisations such as GamCare and GambleAware, and from national helplines and local services. For immediate account assistance contact our support team via the site or at [email protected]. If you are at risk of harm, contact emergency services or your local health provider.
